Refund policy

Return & Refund Policy

Thank you for shopping with Noctrig. We want you to feel confident about your purchase, and our support team is here to help if something does not go as expected.

This policy is subject to any mandatory consumer rights that apply in the country or state where your order is delivered. Nothing in this policy limits any rights that cannot legally be excluded.

30-Day Return Policy

Eligible return requests must be submitted within 30 calendar days of delivery.

All returns require prior authorization from Noctrig. To request a return, contact support@noctrig.com with:

  • Your order number

  • The reason for the return

  • Photographs or video of the product and packaging, when requested

If your return is approved, our team will provide the correct return address and instructions.

Please do not return products to the sender address shown on the package, to the manufacturer, or to any address not specifically provided by Noctrig. Unauthorized returns may be refused and may not qualify for a refund.

United States Change-of-Mind Returns

For orders delivered within the United States, Noctrig accepts eligible change-of-mind return requests within 30 calendar days of delivery.

To qualify, the product must:

  • Be completely unused

  • Remain unopened and in its original sealed packaging

  • Be in the same condition in which it was delivered

  • Include all accessories, cables, manuals, inserts, components, and promotional items

  • Be free from damage, wear, odors, marks, modifications, or signs of handling

  • Be returned inside appropriate protective shipping packaging

Opening the retail packaging, removing a protective seal, activating, testing, wearing, using, assembling, pairing, charging, or otherwise operating the product may make it ineligible for a change-of-mind return.

Noctrig reserves the right to refuse a change-of-mind return if the product has been opened, used, altered, damaged, incompletely returned, or is otherwise unsuitable for resale as new.

These restrictions do not apply when the product was delivered damaged, defective, incorrect, incomplete, or materially different from its advertised description.

United States Return Shipping

Customers are responsible for arranging and paying all return shipping costs for change-of-mind returns.

Return shipping costs are non-refundable. Noctrig does not provide prepaid return labels for change-of-mind returns.

Returns must be sent using a trackable shipping service. We strongly recommend purchasing shipping insurance and retaining the shipping receipt and tracking information until the return has been completed.

Noctrig is not responsible for return packages that are:

  • Lost in transit

  • Damaged during return shipping

  • Delivered to an unauthorized or incorrect address

  • Sent without tracking

  • Held or rejected because of insufficient postage

  • Delayed, confiscated, or returned by the carrier or customs authorities

The customer remains responsible for the product until it has been delivered to and accepted by our designated return facility.

Original Shipping and Fulfillment Costs

Although standard shipping may have been displayed as free at checkout, Noctrig incurs shipping and fulfillment expenses when delivering an order.

For voluntary change-of-mind returns, our actual outbound shipping, fulfillment, handling, payment processing, and return-related costs may be deducted from the refund where permitted by applicable law.

Any applicable deduction will be based on the circumstances of the return and will be communicated to the customer during the return review.

Expedited shipping charges, shipping upgrades, delivery protection fees, and other optional service fees are non-refundable unless required by applicable law.

Restocking and Condition Deductions

Approved change-of-mind returns may be subject to a reasonable restocking or condition deduction if the returned product:

  • Is not returned in its original sealed condition

  • Has damaged, marked, torn, or incomplete packaging

  • Is missing accessories, documentation, components, or promotional items

  • Requires additional inspection, cleaning, repackaging, testing, or refurbishment

  • Has been handled in a way that reduces its resale value

  • Cannot be resold as new

If a product has been used, materially damaged, modified, or returned in a condition that makes it unsuitable for resale, the refund may be reduced or refused where permitted by applicable law.

No deduction under this section applies to a valid claim involving a product that arrived damaged, defective, incorrect, incomplete, or materially different from its description.

Returns Outside the United States

For orders delivered outside the United States, eligible change-of-mind returns must generally be requested within 30 calendar days of delivery.

Unless mandatory local consumer law provides otherwise, returned products must:

  • Be unused and in their original condition

  • Include all original accessories, manuals, components, and promotional items

  • Be returned in their original packaging

  • Show no signs of wear, damage, misuse, alteration, or excessive handling

Opening packaging solely to inspect a product does not automatically prevent a return where applicable consumer law provides a legal right to inspect the goods.

However, Noctrig may make a reasonable deduction for diminished value if the product has been handled beyond what is necessary to inspect its nature, characteristics, and operation, where permitted by applicable law.

Hygiene-Sealed and Personal-Use Products

Certain products may be supplied with protective, hygiene, or tamper-evident seals.

Where permitted by applicable law, products that are not suitable for return for health or hygiene reasons may not qualify for a change-of-mind return once the protective seal has been removed or the product has been opened or used.

This restriction does not apply to products that arrive damaged, defective, incorrect, incomplete, or otherwise qualify for protection under mandatory consumer law.

Order Changes and Cancellations

Cancellation or order-change requests must be submitted within 59 minutes of purchase by contacting support@noctrig.com.

We will make reasonable efforts to accommodate requests submitted during this period. However, cancellation or modification is not guaranteed if the order has already entered processing, fulfillment, or shipment preparation.

Requests submitted after the 59-minute window cannot normally be accommodated.

Once an order has been processed or dispatched, it cannot be cancelled. After delivery, the customer may request a return subject to this policy and any applicable statutory rights.

Refusing delivery does not constitute an approved cancellation or return. Packages refused without prior authorization may be treated as returned-to-sender shipments, and applicable shipping and handling costs may be deducted from any available refund.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, incomplete, or with missing components, contact support@noctrig.com as soon as possible.

For visible shipping damage, incorrect products, or missing items, we recommend contacting us within 7 calendar days of delivery so we can investigate the issue with the fulfillment provider or carrier.

Your claim should include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs or video of the product

  • Photographs of the outer and inner packaging

  • A photograph of the shipping label

  • Photographs or video showing any damage or missing components

Please retain the product and all packaging until the claim has been resolved. Disposing of the product or packaging before our investigation is completed may prevent us from verifying the claim.

Depending on the circumstances, Noctrig may provide:

  • Troubleshooting assistance

  • A replacement component

  • A replacement product

  • A repair

  • Store credit

  • A partial refund

  • A full refund

  • A prepaid return label where appropriate

The appropriate resolution will be determined based on the nature of the issue, available evidence, product availability, applicable warranty terms, and mandatory consumer law.

A replacement or refund may not be issued where the reported issue resulted from misuse, accidental damage, unauthorized modification, normal wear and tear, failure to follow instructions, or damage occurring after delivery.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location, mailbox, entrance, garage, reception area, or other safe locations

  2. Ask household members, neighbors, building management, or reception staff

  3. Allow up to 48 hours, as some carriers may record delivery shortly before the package becomes available

  4. Contact the carrier directly using the tracking number

If the package remains missing, contact support@noctrig.com.

Noctrig may request written confirmation from the carrier and may review:

  • Tracking information

  • Delivery photographs

  • GPS or scan data

  • Delivery address confirmation

  • Carrier investigation results

  • Proof of delivery

  • Previous delivery or claim history

A carrier tracking status showing successful delivery does not automatically qualify an order for a refund or replacement.

Where the carrier provides reasonable evidence that the package was delivered to the shipping address entered at checkout, Noctrig may decline a refund or replacement, subject to applicable law.

Customers are responsible for providing a complete and accurate delivery address and for maintaining a reasonably secure delivery location.

Incorrect Shipping Addresses

Customers are responsible for reviewing and confirming their shipping address before completing an order.

Noctrig is not responsible for delivery delays, losses, failed deliveries, or packages delivered to an incorrect address when the address was entered incorrectly or incompletely by the customer.

If you notice an address error, contact support@noctrig.com immediately. We will attempt to help, but address changes cannot be guaranteed once processing has begun.

If an order must be reshipped because of an address error, additional shipping and handling charges may apply.

Refused, Unclaimed and Returned-to-Sender Packages

If a package is returned to sender because of:

  • An incorrect or incomplete address

  • The recipient being unavailable

  • Failed delivery attempts

  • Refusal of delivery

  • Failure to collect the package

  • An inaccessible or unsafe delivery location

  • Unpaid customs duties, taxes, or import charges

  • Failure to provide information requested by the carrier or customs authority

the order may qualify only for a partial refund.

Original delivery expenses, return shipping charges, customs charges, carrier fees, fulfillment costs, handling costs, payment processing expenses, and other non-recoverable costs may be deducted from the refund where permitted by applicable law.

A refund will not be issued until the returned package has been received and inspected by our designated return facility.

If the customer requests reshipment, all additional shipping, handling, customs, and related costs may be charged to the customer before the package is sent again.

Return Inspection

All returned products are inspected after they arrive at our designated return facility.

Noctrig reserves the right to reduce or refuse a refund if the returned product:

  • Has been opened or used contrary to the eligibility requirements

  • Is damaged, altered, modified, stained, marked, or incomplete

  • Is missing accessories, manuals, components, packaging, or promotional items

  • Shows signs of misuse, excessive handling, wear, or improper storage

  • Has been damaged because of inadequate return packaging

  • Does not match the product originally sent

  • Contains a different serial number or identifying code

  • Is unsuitable for resale

  • Was sent to an unauthorized return address

  • Was returned outside the approved return period

If the return does not meet the requirements of this policy, Noctrig may deny the refund or offer a reduced refund where permitted by applicable law.

Rejected returned products may be disposed of or shipped back to the customer. If return shipment to the customer is requested, the customer may be required to pay the applicable shipping and handling costs.

Refunds

Once an authorized return has been received and inspected, we will notify you of the approval, reduction, or rejection of your refund.

Approved refunds will be issued only to the original payment method used for the purchase.

We aim to process approved refunds within 14 calendar days after the returned product has been received and inspected, subject to any shorter period required by applicable law.

After the refund has been issued, it may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

Noctrig cannot control financial institution processing times and cannot issue a refund to a different card, account, person, or payment method.

Original shipping upgrades, expedited shipping charges, delivery protection, return shipping, customs duties, import taxes, and other third-party charges are non-refundable unless required by applicable law.

Exchanges

Exchanges are subject to product availability and prior approval.

Depending on your location and the circumstances, the fastest option may be to complete an approved return and place a new order.

Customers remain responsible for return shipping and any price difference associated with voluntary exchanges.

Products that arrive damaged, defective, incorrect, or incomplete will be handled under the relevant section of this policy.

Chargebacks and Payment Disputes

We encourage customers to contact support@noctrig.com before initiating a chargeback or payment dispute so that our team has an opportunity to investigate and resolve the issue.

Submitting a chargeback does not replace the return process or automatically create eligibility for a refund.

Noctrig reserves the right to provide the payment provider with relevant order information, including order confirmations, customer communications, tracking records, proof of delivery, return-policy acceptance records, and other evidence related to the transaction.

Contact Us

For return, refund, cancellation, damaged-item, or delivery inquiries, contact:

support@noctrig.com

Please include your order number and all relevant details so our team can assist you efficiently.