Shipping policy

Free Shipping

We’re happy to offer free standard shipping on all orders delivered to:

  • The United States, excluding Alaska and Hawaii

  • The United Kingdom

  • Canada

  • Australia

  • New Zealand

There are no minimum order requirements or unexpected shipping charges. It’s simply part of The Noctrig Way.

Please note that we currently do not ship to Alaska or Hawaii.

Gulf Countries

Due to significantly higher international shipping costs, a flat $10 shipping fee applies to orders delivered to:

  • United Arab Emirates

  • Saudi Arabia

  • Kuwait

  • Qatar

  • Bahrain

We do our best to keep this fee as low as possible while continuing to provide reliable delivery to these destinations.

Order Processing

Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow its journey.

Delivery Timeframes

Most orders arrive within 7–14 business days after dispatch.

Delivery times may vary depending on your location, local customs procedures, carrier availability, and current order demand. While occasional delays may occur, we always aim to provide a smooth and timely delivery experience.

Shipping & Fulfillment

To maintain product availability and consistent quality, items may ship from different fulfillment locations.

If your order contains multiple products, the items may occasionally arrive in separate packages or at different times. Tracking information will be provided for each shipment whenever available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and, when applicable, are the responsibility of the customer. Noctrig does not control or collect these fees.

Delivery Issues & Returned Packages

Please make sure your shipping address is complete and accurate before submitting your order. Customers are also responsible for ensuring that the package can be received when required by the carrier.

If an order is returned to sender because of:

  • An incorrect or incomplete shipping address

  • The recipient being unavailable

  • Multiple failed delivery attempts

  • Refusal of delivery

  • Failure to collect the package

  • Unpaid customs duties or import charges

the order may only be eligible for a partial refund.

Original shipping costs, return shipping fees, customs charges, carrier fees, and handling expenses may be deducted from the refund amount.

If your package is returned, our support team will review the shipment status and confirm the available refund or reshipment options. Additional shipping fees may apply if you request that the order be shipped again.

Questions or Support

If you have any questions about shipping, tracking, or your order, our team is here to help.

You can reach us anytime at support@noctrig.com.