Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated under the Noctrig brand. Legal seller information is available upon request.

Throughout the site, the terms “we,” “us,” and “our” refer to Noctrig and the operator of noctrig.com.

Noctrig offers this website, including all information, tools, products, and services available through the site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using the website. By accessing any part of the site or placing an order, you agree to be bound by these Terms. If you do not agree, you may not access the website or use the Service.

Any new features, products, tools, or services added to the store will also be subject to these Terms.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on this page. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given permission for any minor dependent under your supervision to use this site.

You may not use our products or Service for any illegal, unauthorized, fraudulent, or prohibited purpose. You may not violate any applicable laws while using the Service, including intellectual property and copyright laws.

You must not transmit viruses, worms, malicious code, or any technology intended to disrupt, damage, intercept, or interfere with the website or Service.

A breach of these Terms may result in the immediate suspension or termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service, reject an order, restrict access, or cancel an account where permitted by law.

Your content, excluding payment information, may be transferred across different networks and modified to conform to the technical requirements of networks or devices.

Payment card information is encrypted during transmission through applicable payment-processing systems.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, access to the Service, or contact through which the Service is provided without our express written permission.

Headings are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

Information available through the site is provided for general informational purposes.

We make reasonable efforts to present accurate product descriptions, specifications, images, availability, pricing, delivery estimates, and promotional information. However, errors, omissions, delays, or differences may occasionally occur.

Product photographs, videos, renderings, lifestyle images, colors, dimensions, proportions, and packaging shown on the site may vary slightly from the product received because of lighting, screen settings, production updates, supplier changes, or manufacturing tolerances.

You should not rely solely on general website content when making decisions that require professional, medical, legal, financial, or technical advice.

Historical information may no longer be current and is provided for reference only.

We reserve the right to modify website content at any time, subject to applicable law.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Product prices, promotions, discounts, availability, specifications, and offers may change without notice.

We reserve the right to modify, suspend, limit, or discontinue the Service, or any part of it, at any time.

We will not be liable to you or any third party for a modification, price change, suspension, or discontinuance of the Service, except where liability cannot legally be excluded.

Prices displayed at checkout do not include customs duties, import taxes, brokerage fees, or similar governmental charges unless expressly stated otherwise.

SECTION 5 — PRODUCTS AND SERVICES

Certain products or services may be available exclusively online and may have limited quantities.

Products are eligible for return or exchange only in accordance with our Return & Refund Policy and any mandatory consumer rights that apply to the transaction.

We have made reasonable efforts to display product colors, finishes, images, and details accurately. We cannot guarantee that a particular screen or device will display colors accurately.

We reserve the right to:

  • Limit sales to any person, household, geographic region, or jurisdiction

  • Limit product quantities

  • Refuse bulk, reseller, distributor, or suspected commercial orders

  • Discontinue a product or variation

  • Modify product specifications, packaging, or included components

  • Reject orders that appear fraudulent, abusive, duplicated, or placed in error

Any offer made through the site is void where prohibited.

We do not guarantee that a product will meet every personal preference, expectation, intended result, or use case.

SECTION 6 — SHIPPING AND DELIVERY

Shipping Destinations

We currently offer free standard shipping to:

  • The contiguous United States, excluding Alaska and Hawaii

  • The United Kingdom

  • Canada

  • Australia

  • New Zealand

We currently do not ship to Alaska or Hawaii.

A flat $10 shipping fee applies to orders delivered to:

  • United Arab Emirates

  • Saudi Arabia

  • Kuwait

  • Qatar

  • Bahrain

Additional destinations may be available when shown at checkout. We reserve the right to add, remove, suspend, or restrict shipping destinations.

Order Processing

Orders are typically processed within 1–3 business days.

Processing times are estimates and may be affected by weekends, public holidays, address-verification requirements, unusually high demand, product availability, fraud screening, carrier disruptions, or circumstances beyond our control.

Once an order is dispatched, tracking information will normally be sent to the email address supplied during checkout.

Delivery Estimates

Most orders are expected to arrive within approximately 7–14 business days after dispatch.

All processing, dispatch, and delivery timeframes displayed on the site are estimates unless expressly identified as guaranteed.

Delivery times may vary depending on:

  • Destination

  • Carrier performance

  • Customs processing

  • Local delivery conditions

  • Weather events

  • Public holidays

  • Security checks

  • Address accuracy

  • Product availability

  • Current demand

  • Events beyond our reasonable control

A delay does not automatically entitle the customer to compensation.

Where required by applicable law, if we cannot ship an order within the promised or legally permitted timeframe, we may notify the customer and provide the option to accept the delay or cancel the unshipped order for a refund.

Multiple Packages and Fulfillment Locations

Products may be stored and shipped from different fulfillment facilities.

An order containing multiple products may arrive in separate packages, on separate dates, and through different carriers.

Separate tracking details may be issued for each shipment.

A partial delivery does not necessarily mean that items are missing. Customers should review all tracking numbers associated with the order before submitting a missing-item claim.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, clearance fees, or other charges imposed by the destination country.

Unless stated otherwise at checkout, these amounts are not included in the product price or shipping fee and are the customer’s responsibility.

We do not control customs authorities and cannot predict or guarantee the amount of any customs charge or the time required for clearance.

Refusal or failure to pay customs-related charges may result in the package being returned, abandoned, destroyed, or held by the carrier or customs authority.

Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, losses, failed deliveries, or misdelivery caused by an incorrect, incomplete, outdated, or inaccessible address provided by the customer.

Address-change requests should be submitted immediately. We will make reasonable efforts to assist, but changes cannot be guaranteed after an order enters processing.

Packages Marked as Delivered

Where tracking indicates successful delivery, customers should first check the delivery area, mailbox, reception desk, building management, household members, and neighbors and contact the carrier directly.

We may review carrier scans, delivery photographs, GPS information, proof of delivery, address confirmation, and carrier investigation results before deciding whether a refund or replacement is appropriate.

A package marked as delivered does not automatically qualify for a refund or replacement.

Where the carrier provides reasonable evidence that the package was delivered to the address entered at checkout, we may decline the claim to the maximum extent permitted by law.

SECTION 7 — RETURNS, REFUNDS, AND EXCHANGES

All returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Return Authorization

All returns require prior authorization.

Customers must contact support@noctrig.com before sending a product back. We will provide the appropriate return instructions and return address where the request is approved.

Products sent to the manufacturer, the address printed on the shipping package, or another unauthorized address may be refused and may not qualify for a refund.

United States Change-of-Mind Returns

For orders delivered within the United States, eligible change-of-mind return requests must be submitted within 30 calendar days of delivery.

To qualify, the product must be:

  • Completely unused

  • Unopened

  • In its original sealed retail packaging

  • In the same condition in which it was delivered

  • Returned with all accessories, cables, manuals, inserts, components, and promotional items

  • Free from damage, wear, marks, odors, modifications, or signs of use

Opening the retail packaging, removing a protective seal, charging, activating, connecting, pairing, testing, wearing, assembling, or otherwise using the product may make it ineligible for a change-of-mind return.

We reserve the right to reject returns that are opened, used, incomplete, damaged, altered, or unsuitable for resale as new.

These restrictions do not apply to a valid claim that a product arrived damaged, defective, incorrect, incomplete, or materially different from its advertised description.

Return Shipping

For voluntary or change-of-mind returns, the customer is responsible for arranging and paying all return shipping costs.

Return shipping costs are non-refundable.

We do not provide prepaid return labels for change-of-mind returns.

Customers should use a trackable and adequately insured shipping service. The customer remains responsible for the returned product until it has been delivered to and accepted by our authorized return facility.

We are not responsible for returned products that are lost, delayed, damaged, rejected, confiscated, or delivered to an unauthorized address during return transit.

Original Shipping and Fulfillment Costs

Free shipping shown at checkout does not mean that no shipping or fulfillment cost was incurred.

For voluntary change-of-mind returns, our actual outbound delivery, fulfillment, handling, payment-processing, and return-related costs may be deducted from the refund where permitted by applicable law.

Expedited delivery charges, optional shipping upgrades, delivery-protection charges, customs duties, import taxes, and third-party service charges are non-refundable unless required by law.

Returned Product Condition

Returned products will be inspected.

A refund may be reduced or refused where a product:

  • Has been opened or used contrary to the return requirements

  • Is damaged, altered, modified, stained, marked, or incomplete

  • Is missing packaging, accessories, documentation, or promotional items

  • Shows signs of wear, misuse, excessive handling, or improper storage

  • Was damaged because of inadequate return packaging

  • Does not match the product originally shipped

  • Has a different serial number or identifying code

  • Is unsuitable for resale

  • Was returned outside the approved return period

Reasonable restocking, inspection, repackaging, cleaning, testing, refurbishment, handling, or diminished-value deductions may apply where permitted by law.

Damaged, Defective, Incorrect, or Missing Items

Customers should inspect their order promptly after delivery.

Claims involving visible damage, incorrect products, or missing components should preferably be submitted within 7 calendar days of delivery so that we can investigate the issue with the carrier or fulfillment provider.

We may request:

  • The order number

  • A written description of the issue

  • Photographs or video of the product

  • Photographs of the internal and external packaging

  • A photograph of the shipping label

  • Evidence showing the damage, defect, incorrect item, or missing component

Customers must retain the product and packaging while the claim is being investigated.

Depending on the circumstances, available remedies may include troubleshooting, a replacement component, replacement product, repair, store credit, partial refund, full refund, or prepaid return label.

Refund Processing

Approved refunds are issued to the original payment method.

We aim to process approved refunds within 14 calendar days after the authorized return is received and inspected, subject to any shorter period required by applicable law.

After issuance, the refund may take approximately 5–10 business days to appear, depending on the customer’s bank, card issuer, or payment provider.

We cannot issue refunds to a different card, account, person, or payment method.

SECTION 8 — REFUSED, UNCLAIMED, AND RETURNED PACKAGES

Refusing delivery does not constitute an approved cancellation or return.

If a package is returned because of:

  • An incorrect or incomplete address

  • Recipient unavailability

  • Failed delivery attempts

  • Refusal of delivery

  • Failure to collect the package

  • An inaccessible delivery location

  • Unpaid customs duties or import charges

  • Failure to provide information requested by a carrier or customs authority

the order may qualify only for a partial refund.

Original delivery costs, return shipping charges, fulfillment expenses, customs charges, carrier fees, payment-processing expenses, and reasonable handling costs may be deducted where permitted by law.

No refund will be processed until the returned package has been received and reviewed by our authorized return facility.

If reshipment is requested, the customer may be required to pay all additional shipping, handling, customs, and related expenses before the package is shipped again.

SECTION 9 — PRODUCT USE AND SAFETY

Products must be used only for their intended consumer purpose and in accordance with all manuals, labels, safety instructions, specifications, and warnings supplied with the product or displayed on the website.

By purchasing or using a product, you agree to:

  • Read and follow the supplied instructions before first use

  • Use only compatible power sources, adapters, cables, accessories, and components

  • Keep the product away from water, excessive moisture, extreme heat, open flames, and other unsafe conditions unless the product is expressly designed for such exposure

  • Inspect the product, cable, plug, battery, and accessories before use

  • Stop using the product immediately if it appears damaged, unusually hot, swollen, cracked, wet, unstable, or produces smoke, sparks, unusual sounds, or unusual odors

  • Avoid opening, dismantling, puncturing, modifying, repairing, or tampering with the product

  • Avoid using third-party parts or accessories that are incompatible or unsafe

  • Keep small components, packaging materials, cables, and batteries away from young children and pets

  • Provide appropriate adult supervision where a product is used around children

  • Follow applicable disposal, recycling, battery, and electronic-waste instructions

Do not use a damaged product or continue using a product that appears to malfunction.

Unauthorized repair, modification, disassembly, misuse, neglect, accident, improper charging, use with incompatible equipment, or failure to follow instructions may result in product damage, personal injury, loss of warranty coverage, or refusal of a return or replacement claim.

You are responsible for determining whether the product is appropriate for your personal circumstances, environment, equipment, and intended use.

SECTION 10 — HEALTH, WELLNESS, AND SLEEP INFORMATION

Noctrig products are consumer lifestyle and wellness products unless expressly stated otherwise.

They are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any disease, disorder, injury, medical condition, sleep disorder, or mental health condition.

Information relating to sleep, relaxation, routines, comfort, light, sound, focus, recovery, or general well-being is provided for general informational and lifestyle purposes only.

Individual experiences and results vary. We do not guarantee:

  • Improved sleep duration or quality

  • Faster sleep onset

  • Improved medical symptoms

  • Reduced stress or anxiety

  • Improved concentration or productivity

  • Any specific physical, psychological, or therapeutic result

Products and website content are not substitutes for professional medical advice, diagnosis, or treatment.

Customers with a medical condition, implanted device, sound or light sensitivity, hearing condition, neurological condition, sleep disorder, or other health concern should consult an appropriate healthcare professional before using a product where necessary.

Do not disregard or delay professional medical advice because of information presented through the website.

SECTION 11 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, place on hold, verify, or cancel an order.

Restrictions may apply to orders associated with:

  • The same customer account

  • The same payment method

  • The same billing or shipping address

  • Unusually large quantities

  • Suspected resale or distribution

  • Suspected fraud, abuse, or promotional manipulation

  • Inconsistent billing, identity, or delivery information

We may request additional information or identity, address, or payment verification before accepting or dispatching an order.

If we modify or cancel an order, we may attempt to notify you using the contact information provided at checkout.

If a paid order is cancelled by us, the applicable amount will be refunded to the original payment method.

You agree to provide accurate, complete, and current account, billing, payment, contact, and shipping information.

SECTION 12 — ORDER CHANGES AND CANCELLATIONS

Order-change and cancellation requests must be submitted within 59 minutes of purchase by contacting support@noctrig.com.

We will make reasonable efforts to accommodate timely requests, but changes and cancellations are not guaranteed if the order has entered processing, fulfillment, or shipment preparation.

Requests submitted after the 59-minute period cannot normally be accommodated.

Once an order has been processed or dispatched, it cannot normally be cancelled. The customer may request a return after delivery in accordance with the Return & Refund Policy.

SECTION 13 — PROMOTIONS, DISCOUNTS, AND PRICING ERRORS

Promotional offers, discount codes, gifts, bundles, and limited-time prices may be subject to separate conditions.

Unless expressly stated otherwise:

  • Discount codes cannot be exchanged for cash

  • Discounts cannot be applied retroactively

  • Codes may be limited to one use per customer, household, order, or payment method

  • Discounts may not be combined

  • Promotions may be limited by product, quantity, destination, date, or availability

  • Free gifts and promotional items may need to be returned with the qualifying purchase

  • Refunds may be adjusted where a return causes an order to no longer satisfy promotion requirements

We reserve the right to cancel or correct orders affected by obvious pricing, currency, discount, technical, typographical, or promotional errors.

If an affected paid order is cancelled, the amount paid will be refunded to the original payment method.

SECTION 14 — OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input.

Such tools are provided “as is” and “as available” without warranties, representations, or endorsements.

Your use of third-party tools is at your own risk and subject to the terms and policies of the relevant third-party provider.

New tools, resources, services, and features introduced through the website will also be subject to these Terms.

SECTION 15 — THIRD-PARTY LINKS AND SERVICES

The Service may contain content, products, tools, integrations, or links provided by third parties.

We are not responsible for examining or evaluating third-party websites, materials, products, services, policies, security, availability, or accuracy.

We will not be liable for harm or loss connected with third-party websites, services, transactions, products, or content.

Questions or disputes concerning third-party products or services should be directed to the applicable third party.

SECTION 16 — USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit reviews, photographs, videos, testimonials, ideas, suggestions, contest entries, proposals, or other materials, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, translate, adapt, distribute, and display that material in any lawful medium.

We are under no obligation to:

  • Keep submissions confidential

  • Provide compensation

  • Publish submitted content

  • Respond to submitted content

We may monitor, edit, reject, or remove content that we determine is unlawful, misleading, offensive, defamatory, infringing, obscene, abusive, fraudulent, or otherwise objectionable.

You represent that your submissions:

  • Are accurate and genuine

  • Do not violate any third-party rights

  • Do not contain unlawful, abusive, misleading, or defamatory content

  • Do not contain malicious code

  • Do not misrepresent your identity or relationship with another person

You remain responsible for the content you submit.

SECTION 17 — PERSONAL INFORMATION

The collection, processing, and use of personal information through the store are governed by our Privacy Policy.

Transaction-related communications may include order confirmations, payment updates, shipping notifications, delivery notices, product-support communications, return updates, and safety notices.

Marketing communications remain subject to applicable consent and unsubscribe requirements.

SECTION 18 — ERRORS, INACCURACIES, AND OMISSIONS

The site may occasionally contain errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, and cancel orders affected by inaccurate information, including after an order has been submitted.

If we cancel a paid order because of an error, we will refund the applicable amount to the original payment method.

No update date displayed through the Service should be interpreted as confirmation that all information has been updated.

SECTION 19 — PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful or fraudulent purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property, privacy, publicity, or proprietary rights

  • To harass, abuse, threaten, defame, intimidate, or discriminate

  • To submit false or misleading information

  • To distribute malware or malicious code

  • To collect or track personal information unlawfully

  • To spam, phish, pharm, pretext, scrape, crawl, or interfere with the Service

  • To circumvent security, access, purchase, geographic, quantity, or promotional restrictions

  • To place fraudulent chargebacks or payment disputes

  • To impersonate another person

  • To resell products where resale has been prohibited

  • To use the Service for obscene, exploitative, or immoral purposes

We reserve the right to suspend or terminate access for prohibited use.

SECTION 20 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, timely, secure, complete, or error-free.

We do not warrant that information, results, availability, delivery estimates, product outcomes, or third-party services will always be accurate or reliable.

You agree that the Service may occasionally be suspended, restricted, or discontinued.

Your use of the Service is at your sole risk.

Except where expressly stated by us or required by applicable law, the Service and products delivered through the Service are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

To the maximum extent permitted by applicable law, Noctrig and its operators, owners, directors, officers, employees, affiliates, agents, contractors, suppliers, manufacturers, fulfillment providers, service providers, subcontractors, and licensors will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, exemplary, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, business interruption, replacement costs, or similar damages arising from:

  • Use or inability to use the Service

  • Purchase, use, misuse, or inability to use a product

  • Failure to follow product instructions or warnings

  • Shipping or carrier delays

  • Third-party services or websites

  • Errors or omissions in website content

  • Unauthorized access to information

  • Content made available through the Service

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, statute, or another legal theory, even where we have been advised of the possibility of damages.

Where a jurisdiction does not permit a particular exclusion or limitation, our liability will be limited to the maximum extent permitted by law.

SECTION 21 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Noctrig and its operators, owners, parents, subsidiaries, affiliates, shareholders, partners, officers, directors, agents, contractors, licensors, service providers, fulfillment providers, subcontractors, suppliers, manufacturers, interns, and employees from claims, demands, losses, damages, liabilities, and reasonable legal fees arising from:

  • Your breach of these Terms

  • Your misuse of the Service or a product

  • Your violation of applicable law

  • Your infringement of third-party rights

  • Content or information submitted by you

SECTION 22 — FORCE MAJEURE

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Fire or flood

  • War, terrorism, civil unrest, or government action

  • Epidemics or public-health emergencies

  • Labor disputes or strikes

  • Customs or border delays

  • Transportation or carrier disruption

  • Supply-chain interruption

  • Utility, telecommunications, hosting, or internet failure

  • Cyberattacks

  • Supplier or fulfillment-provider failures

  • Import, export, or regulatory restrictions

Performance will be suspended for the duration of the affected circumstances to the extent permitted by law.

SECTION 23 — CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact support@noctrig.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

A chargeback does not replace the Return & Refund Policy or automatically create eligibility for a refund.

Where a dispute is submitted, we may provide the payment provider with relevant evidence, including:

  • Order confirmations

  • Billing and shipping information

  • Customer communications

  • Website-policy acceptance records

  • Tracking information

  • Delivery confirmation

  • Delivery photographs or carrier data

  • Return instructions and inspection results

  • Evidence of product use or promotional abuse

Fraudulent or abusive payment disputes may result in cancellation of pending orders and restriction of future purchases.

SECTION 24 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

The unenforceable portion will be severed without affecting the validity and enforceability of the remaining provisions.

SECTION 25 — TERMINATION

These Terms remain effective until terminated by you or us.

You may terminate your use of the Service by ceasing to use the website.

We may terminate or suspend access where we reasonably believe you have violated these Terms, applicable law, or the rights of another party.

Obligations and liabilities incurred before termination will survive termination.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with the policies and operating rules published through the website, constitute the entire agreement between you and us concerning the Service.

These Terms supersede prior or contemporaneous communications, proposals, and agreements concerning the Service.

Failure to enforce a provision does not constitute a waiver of that provision.

Any ambiguity in these Terms will not automatically be interpreted against the drafting party.

SECTION 27 — GOVERNING LAW

These Terms and any separate agreements through which we provide products or Services are governed by and construed in accordance with the laws of the Netherlands.

This governing-law provision does not affect mandatory consumer-protection rights applicable under the laws of the customer’s country, state, province, or place of residence.

SECTION 28 — CHANGES TO THESE TERMS

The current version of these Terms may be reviewed on this page at any time.

We reserve the right to update, modify, or replace any portion of these Terms by publishing changes through the website.

Changes take effect when published unless another effective date is stated.

Continued use of the website following publication constitutes acceptance of the revised Terms.

SECTION 29 — CONTACT INFORMATION

Questions concerning these Terms, orders, returns, shipping, or products should be sent to:

support@noctrig.com

Legal seller information is available upon request.